There are a few factors you should consider when choosing a business broadband or leased line provider. These factors include the speed, service level agreement, Static IP address, and dedicated tech support. You should also consider the price. If you are running a business with multiple users, a cheaper plan might be enough for you.
Service level agreement
If you’re looking for a reliable internet connection for your business, you might want to consider signing up for a service level agreement (SLA). These agreements provide the assurance that your business will receive a stable connection without any downtime or problems. However, these agreements are not always offered by Internet service providers. Moreover, guaranteed speeds are typically lower than those advertised and the timeframes for fixing problems are often longer than you’d expect.
A service level agreement should cover a wide range of aspects, including the service elements, the time period during which each service level will be provided, and the responsibilities of each party. It should also cover escalation procedures, cost/service trade-offs, and the ability to update the agreement. The aim of this agreement is to make sure both parties are on the same page, while avoiding penalties and losses.
A Service level agreement is a written agreement between a business and a service provider. It specifies the services a business needs and the quality level that it expects. It also defines targets and metrics that will help monitor performance.
Static IP address
A static IP address is a powerful tool for businesses. It can increase the reliability of internet communications, allowing you to host a website and run CCTV. This type of internet connection is also ideal for businesses that have remote staff. For this reason, it is a good idea to use a business broadband provider with a static IP address.
Static IP addresses are available in IPv4 and IPv6, and are commonly offered with business broadband services. They can be configured through the router, or manually on the device. To set up a static IP address on your computer, go to the Control Panel and click on Network and Internet settings. Next, go to the Change Adapter Settings section. From there, click on the wifi or local area connection option.
Static IP addresses are generally free, but you should check with your provider for details. Some providers only offer them with business broadband packages. Others, including BT, Virgin Media, Sky, and TalkTalk, offer them for an additional charge.
Dedicated tech support
When it comes to business broadband, dedicated tech support is crucial to your business. You need to be able to get your connection back up and running quickly. You also need to be able to speak to an agent who understands complex technical issues. For example, you may need help with your IP address or virtual private network. While you may be able to contact customer support through your home broadband provider, it may not have the same level of expertise.