Technology is changing the way we live and work. It’s changing the way we connect with friends and family, it’s changing how we travel, and it’s even changing how we entertain ourselves in our free time. The hospitality industry is no exception to this rule.
Technological innovations make operations and revenue generation in the hospitality industry a breeze these days. If you want innovation to take your property to the next level, here’s a list.
Personalized Guest Experience
According to Booking.com, 42% of travelers want to vacation in 2023 to focus on physical and mental health. Personalized guest experiences go far beyond the traditional “do not disturb” sign.
Staff should be able to track and serve guests according to their preferences while making them feel at home. Guests can be asked how they want their room cleaned, if they want water in their room or if they prefer paper cups over plastic ones.
The staff should have a consistent way of interacting with guests so that no matter what type of request comes in from a guest, it’s handled the same way every time. It helps maintain consistency for both the guest and employee when dealing with personalization requests.
Remote Monitoring
Remote monitoring is a great way to keep tabs on what’s going on in your hotel. You can see what your employees are doing and if any problems need addressing immediately.
Remote monitoring lets you see if anything is being stolen or taken outside the building. If you have cameras set up, this will alert you if anyone tries to take anything out of a room they shouldn’t be taking out of the building, so it’s a good way of helping prevent theft.
Faster In-Room Internet Access
If you’re looking to give your guests a better experience, faster internet access is a must. But what if you could also use this technology to boost your revenue? With fiber optic communications networks and data center solutions, hotel guests can enjoy the benefits of faster in-room Internet service.
The benefits are mutual. Not only will you give guests an enhanced experience with their stay that they’ll recommend to friends and family, but it can also help improve your bottom line by increasing sales and productivity by streamlining collaboration across all departments.
Less Expensive TV Entertainment Solutions
With so many ways to integrate technology into your hotel, it’s easy to get overwhelmed by the possibilities. Luckily, plenty of tech solutions will help you increase revenue without breaking the bank.
One such solution is an entertainment system that offers less expensive hotel TV systems while still providing guests with a high-quality viewing experience. These days, there are more than enough ways for hotels to offer their guests free entertainment options. But what if you could do more?
We recommend choosing a system with multiple screens and 4K resolution to accomplish this goal. It will allow you to create various configurations depending on your budget and space constraints – one large screen in the lobby or dining room, several smaller screens throughout each floor, and some portable devices so guests can watch movies independently.
It all depends on how much money you’re willing to spend upfront versus how much revenue they generate through increased revenue per guest-occupied room nights.
Cutting-Edge Hotel Management Software
According to Research and Markets, the hotel management software market is expected to grow by $1176.2 million from 2023 to 2027. Hotels are always looking for new ways to improve efficiency, reduce costs and increase revenue.
The hospitality industry has been using technology to its advantage for decades, but it’s only recently that the Internet has become an integral part of the daily operations of most hotels. With various software solutions available, there’s no need to worry about how you can implement these tools into your business.
With cutting-edge hotel management software in place, you’ll be able to integrate all aspects of your business, from marketing campaigns to reservations services and accounting systems, into one convenient platform.
With this software in use by hundreds of hotels across the country, you’ll enjoy a wealth of information on how other providers operate their businesses. In addition, many programs offer tools like automated tasks that make it easier than ever before, not only for employees but also guests themselves.
Mobile Technology
Mobile technology is an excellent way to attract new customers and help you save money. Mobile apps like Yelp and TripAdvisor have become popular tools for travelers who want to research their lodging options before booking a room.
Your hotel’s website should also be optimized for mobile so that it’s easy for guests to book rooms on their phones or tablets and then check in when they arrive at the hotel. As per Hotel Management, 80% of guests prefer to use a hotel app to check in, check out, and check hotel information.
As such, you could offer discounts or special packages exclusively to mobile users. It will encourage them to use your app instead of visiting an external site, where they might end up booking elsewhere instead of staying with you.
Think About How Your Property Can Be Improved With Tech
When it comes to hospitality, it’s all about the experience. Your property is an extension of your brand, and your guest’s impression of you will be directly influenced by what they see and experience at your hotel.
To create a positive impression and get the most out of each guest interaction, you need technology to better manage every aspect of their stay, from check-in to check-out and everything in between. The right tech tools will help improve where needed most while saving time, money, and resources.
Conclusion
The hospitality industry is one of the world’s most expansive and complex industries. There are many options for revenue generation, but it cannot be easy to find the best methods for your business. The trends in technology have changed drastically over the last few years, so it’s essential for your business to stay up-to-date with these trends if you want to maximize profits.
