Instagram Direct Messages Not Working – Detailed Guide

If you’re having trouble with your Instagram DMs, it could be due to a server crash or server-down, bugs, network problems, or being disconnected. It can also happen if someone unsent a message they had previously sent. The best way to fix the problem is to clear the cache; you can do this by long pressing on the app icon until you see the “App info” option, tap on the “Storage & cache,” and then on “Clear cache.”

If you’re having trouble with the Instagram app, you can try uninstalling and then reinstalling it. You can find it in the play store or app store by searching for it. Go to your profile, tap the three lines icon, then go to “Your activity”. Scroll down to “Time spent”. Tap on the option that says “Set daily time limit”. Scroll to increase time to an appropriate time limit and tap on “Done”.

Why Is the Instagram DM Not Working?

There are the reasons why your Instagram DM is not working:

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Go to App info

The first step is to long-press the Instagram icon on your home screen until you see two options pop up. Tap on “App info”.

Go to “Clear Cache”

In order to clear your cache, you will need to go to the “Storage & Cache” option which is located in the “App Info” section. You can clear your Instagram cache by tapping on the “Clear Cache” option beneath the Instagram icon. Doing so will clear your DMs, but they will still be accessible.

Check Direct Message Settings If Turned On:

You should check if your account’s settings for Direct messages are turned on.

Go to Settings

First, you must go to Instagram’s Profile icon, then tap on the three lines icon on the top right corner of the screen. Next, tap on the “Settings” option.

Tap “On” in the “Direct Messages and Calls” 

Tap on the “Notifications” option in the “Settings” option. Then go to the “Direct Messages and Calls” option. Tap “On” in both the “Messages” section as well as “Message Requests” if they are not already turned on. Now you will get notifications every time someone sends you a message.

Uninstall And Reinstall the App

If you’re having trouble sending or receiving Instagram Direct Messages, try uninstalling and then reinstalling the app.

Uninstall App

Long press on the app icon on your home screen and then uninstall the app by either dragging it to the uninstall option or tapping on it.

Install App

Go to the App Store or the Play Store. In the search bar, type in “Instagram.” Tap on the “Install” or “Get” option. Once the app is installed, log in. Your DMs should be working.

Go to “Your activity”

The “Profile” icon and “Your activity” options can be found by tapping on the three lines icon.

Set Time Limit

You have to tap on the “Time spent” option. To set a limit on the amount of time you spend on your iPhone or iPad, go to the “Time spent” option and then select “Set a time limit.” Now find the perfect time limit based on your daily routine and tap “Done”. You can now view your DMs normally.

Video on How to fix Instagram Direct Messages Not Working:


If you’re having trouble sending or receiving Instagram DMs, there are a few things you can do to fix the problem. First, make sure your phone has enough space to run the app smoothly. Second, check your internet connection to make sure it’s stable.

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