Emails not automatically Sent or Received at startup in Outlook

Emails not automatically Sent or Received at startup in Outlook client on your Windows 11 or Windows 10 computer, your emails may not be automatically sent or received. This post provides solutions for Microsoft 365 or Microsoft Office users facing similar issues. When Microsoft Outlook starts up, it may not automatically perform a send and receive operation to download messages from the server. This could be because you’re not connected to the internet or network.

If you’re not receiving or sending emails automatically when you start up Outlook on your Windows 11/10 PC, then you can try our recommended fixes in the order presented below.

Make sure your internet connection is active on your PC. Check to see if your internet connection is working on your PC.
Outlook needs to connect to the mail server in order to work properly.
To create a new Send/Receive group in Outlook:

DescriptionLet’s see the description of each of the presented solutions.

1] Check Internet Connection on PC

Make sure that your PC is not experiencing any sort of internet connectivity issues. Check and fix any underlying network and internet connection problems you may have at your end. You can run the In you can run the inbuilt Internet Connections Troubleshooter for good measure.

2] Make sure Outlook is connecting to the mail server

Now if you’ve confirmed that you’re not having any internet or network connection problems at your end, the next step is to check your mail server. This involves making sure that the Exchange or mail server is not offline. You can also ping the server to determine whether the problem is occurring due to the server or host, and as well check the speed and different network connections (switch between Ethernet and Wi-Fi).

3] Create a new Send/Receive group in Outlook

This behavior can occur because of a damaged Send/Receive group within Outlook. So, if you create a new Send/Receive group in Outlook, the issue should be resolved. In Outlook, to create a new Send/Receive group, do the following:

Open the Options menu.
Please select the Advanced tab on the left navigation pane.
Scroll down to the Send and Receive section. To send a file:1. Select the file you want to send.
Click send and receive.
In the pop-up box, select the group you want to work with from the Group Name drop-down menu.
Copy button. Click the Copy button.
In the “Send/Receive Group Name” pop-up, type the new group name.
Click OK.
Now, under Group Name, select the group name you want to change.
Uncheck the option for Include this group in Send/Receive (F9) under both When Outlook is Online and When Outlook is Offline.
Select Close.
Restart Outlook. To create a new Send/Receive group in Outlook 2007 and earlier versions, do the following:
On the Tools menu, you can point to Send/Receive Settings and select Define Send/Receive Groups.
Copy group Under Group Name, select the group you want to copy. Then select Copy.
Under Send/Receive Group Name, type the new group name, and then select OK.
Select the old group name from the drop-down menu under Group Name.
When Outlook is Online or Offline, clear the check box for Include this group in Send/Receive (F9).
Select Close.
Quit Outlook, and then restart Outlook.

How do I turn on auto-send and receive in Outlook?

The Send/Receive tab allows you to manage your mail synchronization. To change how often Outlook syncs your mailbox, select the “Define Send/Receive Groups” option from the drop-down menu. Next, check the “Schedule an automatic send/receive every 30 minutes” box.

Why are my emails not coming through automatically?

If you’re not getting your emails automatically, check that “Automatic Email Sync” is enabled. You can check if this is the reason your emails aren’t syncing by enabling the auto-sync option in your email app. The app should then automatically look for new emails and let you know when a new message arrives.

Why do I have to refresh my Outlook to receive emails?

Mail from traditional mail providers can take longer to arrive than web email services such as Yahoo Mail, Gmail and Outlook.com. The latter services typically update your inbox folder entries automatically when a new email arrives in your mailbox.