The Outlook Android app is having an error where users can’t open their email messages. Every time the app is launched, they receive the message “Error Loading message.” This happens when the app can’t display or sync the account for some reason. Here are some suggestions to fix the problem:
Error loading message – Outlook error on Android
If you can access your account from other devices, the issue is likely not related to your account. The problem is most likely with the app.
- Reset Outlook App
- Update or Reinstall Outlook App
There is no need to worry if you accidentally delete an email in your app, as they will be stored on the server and will be available again once you sign in again. However, if you are having trouble with the app, you can try reinstalling it or clearing the cache.
Reset Outlook App
By resetting, the method here is to clear the storage and cache.
- Go to Settings > Apps > App Info
- Locate the Outlook App and tap on it
- Select Storage and cache
- Clear both of them.
Relaunch Outlook App, and you can be asked to sign in again. Now it should work.
Update or Reinstall Outlook App
The second option is to try updating or reinstalling the app. There might be something wrong with it that needs to be fixed.
- Go to Play Store, and search Outlook.
- Once located, tap on it to open the listing.
- Choose to update or uninstall
- Once done, reinstall the app if you uninstalled or launch the app.
This followed by a restart is a good idea though it should work without it.
I hope this post was easy to follow, and that you’re now able to load messages. It’s usually a corruption or mismatch in the cache that causes the problem, so make sure you have a stable internet connection when following the steps.
Hello, My name is Shari & I am a writer for the ‘Outlook AppIns’ blog. I’m a CSIT graduate & I’ve been working in the IT industry for 3 years.