Fix Outlook crashes when creating a new profile

Fix Outlook crashes when creating a new profile crashing when creating a new profile if they have Microsoft 365 or Microsoft Office installed on their computer. This can occur on either Windows 11 or Windows 10. If you are facing a similar issue, the solutions below may help you resolve the problem.

The problem occurs when creating a new Outlook profile. In the Application log in Event Viewer, one or more crash signatures may be found as Event ID 1000. This is most likely due to one or more of the following reasons:

You run Outlook 2016 on Windows 10.
You have a proxy server configured in Internet Explorer.
You have Folder Redirection enabled.
The ProxySettingsPerUser registry key is missing on your system.

Outlook crashes when creating a new profile

If Outlook crashes when you try to create a new profile on your Windows 10/11 PC, you can try our recommended solutions below to fix the issue.

Run Microsoft Support and Recovery Assistant
Modify (add ProxySettingsPerUser key) the registry
Turn off Automatically detect settings
Repair/Reset/Reinstall Outlook

Let’s examine the process involved with each of the listed solutions. Before you try the solutions below, make sure you manually update Microsoft Office on your Windows 11/10 device and see if you can create the new Outlook profile without issues. In addition, you can check out the guide on how to fix Outlook problems and see if something in the post helps.

1] Run Microsoft Support and Recovery Assistant

If you’re having trouble with Outlook crashing when you create a new profile on your Windows 10/11 PC, you can try troubleshooting with the Microsoft Support and Recovery Assistant tool. The command-line version of SaRA is also available.

The tool can help you with Outlook if:

Outlook won’t start

I can’t get Outlook to connect to my Office 365 email account.
Why does Outlook keep asking for my password?
Outlook is having trouble connecting or staying connected.
Shared mailboxes and shared calendars are not supported.
The calendar on my phone is messed up. It’s not showing the right dates or times for anything.I’m having
problems with my calendar. It’s not displaying the correct dates or times for anything.
Outlook not respondingIf Outlook is not responding, it may be crashing or has stopped working.
Outlook can’t send, receive, or find the email
Email in Outlook not syncing

If the automated tool wasn’t helpful, continue with the next solution.

2] Modify (add ProxySettingsPerUser key) the registry

As indicated earlier, the ProxySettingsPerUser registry key may beAs already indicated, if the ProxySettingsPerUser registry key is missing on your system, you may encounter the issue you’re currently facing. In this case, to resolve this issue, you need to add the missing registry data.

Since this is a registry operation, it is recommended that you back up the registry or create a system restore point as necessary precautionary measures. Once done, you can proceed as follows:

To open the Run dialog, press Windows key + R on your keyboard.
In the Run dialog box, open Registry Editor by typing regedit and hitting Enter.
Go to registry key path:

HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\CurrentVersion\Internet Settings

If the ProxySettingsPerUser registry key is present at the location, exit Registry Editor and try the next solution.
Edit the new entry’s properties by double-clicking on it.
Input 1 (Proxy applied per user) or 2 (Proxy applied for all users) in the Value data field as required.
Click OK or hit Enter to save the change.
Exit Registry Editor.
Restart PC.

Boot the computer to check if the problem is resolved. If it is not, continue with the next solution.

3] Turn off Automatically detect settings

Disable Automatically detect settings in Proxy settings on your Windows 11/10 PC.To disable Automatically detect settings in Proxy settings on your Windows 11/10 PC, you can follow the instructions in the guide on how to disable Proxy or Prevent changing Proxy settings. Alternatively, you can disable automatic configuration in LAN settings to achieve the same result.

Open the “Run” dialog, type “inetcpl.cpl” and hit “Enter” to open Internet Properties.
In the Internet Properties sheet, click the Connections tab.
Select LAN settings.
Now, deselect the option for Automatic detection of settings.
Click OK to save changes and exit.

I need some help.This setting can also be configured by following the instructions in Solution 2. But this time, navigate to the registry path below.

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings

Assign the value 0 to the DWORD AutoDetect at the location on the right pane. If the key is not present, create the registry key accordingly.

4] Repair/Reset/Reinstall Outlook

If none of the solutions above has worked to resolve the issue in focus, you can try Repair/Reset/Reinstall Outlook client in that order and see if that helps. You can repair Office Outlook by using the Settings app on Windows 10/11. To do this, follow these steps:

Open Windows 10/11 Settings.
Select Apps and Features from the main menu.
Scroll down to find your Microsoft Office installation.
Click on the entry, then click Modify.
On the dialog, choose Quick Repair or Online Repair.
Click on the Repair button.

View words from the original as possible for the content:Alternatively, you can also repair Microsoft Outlook on your Windows 11/10 PC via Control Panel. Here’s how:

Open Control Panel.
In the Programs and Features window, click on the program you want to uninstall.
Right-click the program you want to repair, and select Change.
After you click Repair > Continue, Office will start repairing the apps.
After the repair operation completes, restart your PC.

If the first repair option didn’t work, you can try resetting Outlook. If that doesn’t help, you can uninstall and then reinstall Office.

What to do if Outlook keeps crashing?

If Outlook keeps crashing on your Windows 11/10 PC, follow these steps to resolve the issue:

Exit Outlook.
Open a Run dialog box.
Type Outlook /safe, and then click OK.
To fix the issue, click Options on the File menu, and then click Add-Ins.
Choose COM Add-ins from the list, then click Go.
Clear all check boxes and click OK.

How do I delete my Outlook profile and create a new one?

To remove your Outlook profile and create a new one, do the following:

Open Control Panel.
Click Mail to see a list of your current profiles.
Click on the profile you need to delete.
Click Remove.
Once you have removed your incorrect profile, click “Add” to add the correct profile.

How do I rebuild my Outlook 365 profile?

To fix or recreate your profile in the Outlook Desktop app, follow these steps:

Click File on the menu bar.
In the Account Settings page, select Account Settings from the drop-down menu.
Email tab:In the Email tab, select the account you wish to repair. To repair the account, click the Repair button.
Select Next.
Outlook will complete the setup for your account.

What happens when you create new Outlook profile?

A profile in Outlook for Windows is a set of emails and settings that the app uses to remember where your email is stored. When Outlook is started for the first time, a profile is automatically created. If you delete a profile, you’ll also delete all email accounts stored in that profile. Any .pst file associated with that profile will remain on your computer, but in order to access that data, you’ll have to open the Personal Folders File from within another profile.

Shari Torres

Hello, My name is Shari & I am a writer for the ‘Outlook AppIns’ blog. I’m a CSIT graduate & I’ve been working in the IT industry for 3 years.