Microsoft Outlook crashes with Error Code 0xc0000005 as your email client, you know how frustrating it can be when it crashes. Some users have reported that their Outlook crashes as soon as they launch it, and when they checked their log file using Event Viewer, they found an exception code of 0xc0000005. If this is happening to you as well, here’s how you can fix the problem or at least find a workaround to keep using Outlook.
Microsoft Outlook crashes with Error Code 0xc0000005
The error may occur if you’ve recently updated Microsoft Office. The Error Code in Event Viewer will be displayed as. This Outlook installation bug only occurs on Windows 10 v2004, but Microsoft should release a fix soon. If you are generally facing this issue, here is the workaround.
1] Create a New Outlook Profile
Here is a workaround if you do not want to roll back the version of Office, however it involves creating a new Outlook profile. Open Outlook by typing outlook /safe in the Run prompt(Win +R), and press the Enter key. Click on the Options button, and then click on New. Name the profiler and add your accounts. Then comes the waiting period where you will need to rebuild mailboxes, and it will depend on the size of the mailbox. Once its done, work with the new profile until an official fix is rolled out.
2] Rollback to particular build of Office
If you want to rollback to a particular build number or change your update channel, then you can download and execute the script. The script uses the “officec2rclient” program, and updates to the older version. You can also perform the rollback manually.
Open the Command Prompt by typing “CMD” in the Run prompt (Win +R) and pressing Shift + Enter.
Change your directory to the Click ToRun folder.
cd “\Program Files\Common Files\microsoft shared\ClickToRun”
Finally, run the officec2rclient program.
officec2rclient.exe /update user updatetoversion=16.0.12827.20470
The Office version that you roll back also affects all other products. So it is better to use a different profile than downgrading the client. Also, as always, it’s good to install updates a couple of days later to see if there are any issues with recent updates.
Hello, My name is Shari & I am a writer for the ‘Outlook AppIns’ blog. I’m a CSIT graduate & I’ve been working in the IT industry for 3 years.