Outlook can’t upgrade your database in macOS, you may receive an error message that Outlook can’t upgrade your database. The problem occurs because of the version change of the Outlook, and the PST file needs to be compatible with the new version. In this post, I will show how you can resolve this issue. When you upgrade Office or Outlook in macOS, you may receive an error message that Outlook can’t upgrade your database. The problem occurs because of the version change of the Outlook, and the PST file needs to be compatible with the new version. In this post, I will show how you can resolve this issue.
Outlook can’t upgrade your database in Mac
PST file is a database that stores all data of Outlook. Before attempting any of the suggestions, make sure to take a backup of the PST file. In case of data loss, you can use the backed up PST file again.
- Boot macOS into Safe Mode
- Rebuild Outlook Profile
- Create a new Outlook Profile and set as default
It sounds like the profile might be corrupt, or there might be an issue with the installation. You might want to try letting the auto-updater download and install the latest version, which usually works better than downloading and installing it yourself.
1] Boot macOS into Safe Mode
Safe ModeIf you’re having trouble with Outlook on your Mac, try starting up in Safe Mode. This will prevent any third-party plugins from loading, which may be the cause of the problem. To start in Safe Mode, hold down the Shift key while you click the macOS Utilities option in Startup Manager. Then, select Safe Mode in the macOS Utilities window.
2] Force Rebuild Outlook Profile
Assuming you have not changed or modified your default Outlook profile, the name of the default Outlook profile in macOS is Main Profile. Make sure to close or quit Outlook before going ahead.Assuming you have not changed or modified your Outlook profile, the name of the default Outlook profile in macOS is Main Profile. Before proceeding, make sure to close or quit Outlook.
- Open the Finder app.Open the Finder app by pressing the Command key + Spacebar.
- Click “Outlook Profiles” in the search bar, and then click the profile you want to open.
- Navigate to the “Outlook 15 Profiles” section. Select the “Main Profile” tab. Click on the “Data” tab.
- Find and copy the Outlook.sqllite mail database file to another location. Delete the file from its original location.
- Open Outlook and it will prompt you that there is a problem and Outlook needs to rebuild its database or profile.
- Yes, it may take an hour or more for Outlook to fix it.
After the repair is finished, Outlook may ask you to download a few things. This should resolve the issue.
3] Use Outlook Profile Manager to Build New profile
- Open your Finder, and go to the Applications folder.
- There may be two “Applications” folders on your computer. One with your username in the title, and one
- without. Open the latter one.
- Microsoft Outlook is located inside of the Microsoft Office suite of productivity applications.
- click on the package contents.Right-click on the package and select “Show Package Contents.”
- Navigate to the SharedSupport folder.
- Outlook Profile Manager helps you find and launch Outlook profiles.
To create, delete, rename, or change the default Outlook profile, right-click or use the + and – buttons. If you created a new profile, highlight the profile, and use the cog icon to set as default. Restart Outlook so it can apply and start with the new change.
Some users have reported that they had uninstalled Outlook 2011 when they should have upgraded, while others have talked about creating another user in the macOS, and everything worked on that user account. If you see that it is working for another user on macOS, you may want to reboot Macbook and run the repair utility.
Hello, My name is Shari & I am a writer for the ‘Outlook AppIns’ blog. I’m a CSIT graduate & I’ve been working in the IT industry for 3 years.