Outlook.com: Something went wrong and we can’t sign you

When trying to access Outlook.com or any of its sections, you may encounter a looping error that eventually stops and displays the following message: “Something went wrong, and we can’t sign you in right now. Please try again later.” This can happen with Office 365, Outlook WebApp, etc. Here’s how to resolve the issue.

Outlook.com – Something went wrong, and we can’t sign you in right now

Forum users are reporting that they are only able to log in and view their account on Edge, but not on Chrome or any other browser. It is likely a browser issue where the cookies might have gone corrupt. Here are our suggestions:

Clear your browser cache
Check Microsoft Services Status
Disable Extensions & Add-ons
Reset the browser.

Since we’ll be talking about resetting your browser, make sure you take note of all your extensions and any passwords you have saved.

Check Microsoft Services Status

If you see Microsoft Outlook.com with a red cross, it may be down or facing issues. To check the status of Outlook, visit the Microsoft Service Status page. If Outlook is listed as “Limited” or “Degraded,” wait for the service to be restored before signing in again.

Clear your browser cache

The files may be corrupted. It could be any file like cookies or any security file which verifies your identity. If Outlook.com is not able to verify if you have been authenticated earlier, you need to clear your browser cache.

On Edge

Type edge://settings/privacy in a new tab, and hit Enter
Click on what to clear
Select Time Range and check the box against Cookies and other site data
Click on the Clear now button.

On Chrome

Go to chrome://settings/privacy

Scroll to the end to find Clear Browsing Data

Select Cookies and other site data.

On Firefox

Go to about: preferences #privacy
Select Cookies and Site data
Click on Clear data.

Reset the browser

If you’re having trouble with your browser, it might be best to reset it. You’ll lose all your extensions, settings, and other things you use every day, but it could fix the problem. Here’s how to reset Chrome, Firefox, and Edge.

If you’ve connected your account with an account on your browser, you should be able to get back most of your things back once the problem is resolved. I hope these tips were useful and helped you fix the “Something went wrong, and we can’t sign you in right now” error.