Some Microsoft Outlook users have reported encountering an error code 0x800CCCDD error while sending or receiving emails through their IMAP account. The error message associated with this error code looks like this: Your IMAP server closed the connection, Error code 0x800CCCDD If you are experiencing a problem with your Outlook application, read on for potential solutions.
What causes Outlook Error 0x800CCCDD?
You may have come across the Outlook IMAP Error Code 0x800cccdd due to one of the following potential reasons:
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- The Send/Receive Groups feature in Outlook can often cause this error. In such a case, you will need to disable the Send and Receive feature in Outlook and see if it works.
- You may encounter this error if your internet connection is not good enough and you are unable to complete sending and receiving operations in Outlook within the default time period.
- If this error occurs when connecting through IMAP, try creating a new Outlook profile and resyncing your account.
- If your Outlook Data File gets corrupted, you may need to fix it using ScanPST.exe.
Now that you’ve learned about the causes of this error code, let’s explore some solutions and find out which one works best for you.
Outlook error 0x800CCCDD, Your IMAP server closed the connection
To fix the Outlook error 0x800CCCDD, follow the below suggestions:
- Disable Send and Receive feature
- Add the email account again
- Check Your Internet Connection
- Create a new Outlook Profile
Let’s now see them in detail:
Disable Send and Receive feature
The error most often occurs when using Outlook’s Send/Receive Groups feature. To solve the issue, you need to disable the feature.
- Open the Microsoft Outlook application.
- Log in with the account you’re experiencing issues with.
- On the ribbon menu, select the Sign / Receive tab.
- Click on the Send/Receive Groups drop-down menu.
- From the list of available options, select Define Send/Receive Groups.
- Select All Accounts under Group Name on the next page.
- Next, uncheck the box for Schedule an automatic send/receive every [ ] minute.
- Click the Close button and restart the application.
Once you have made the above changes, check if the 0x800CCCDD error code persists. If the problem continues, try the next potential fix below.
Add the email account again
This issue can also arise when your email accounts linked to Outlook have damaged temporary data. To fix this, you’ll need to follow the steps below to recreate your email account. This should fix the problem.
- Click on the Start menu, search for Control Panel, and press Enter.
- Once you’ve landed in the Control Panel interface, search for mail in the upper right-hand corner.
- From the search results, tap on Mail (Microsoft Outlook).
- Inside the Mail Setup window, click on the E-mail Accounts button.
- On the Account Settings page, click the new button under the Email tab.
- When the Add Account window opens, fill out the list with the information requested, then click Next to continue.
- Now return to Account Settings > Email and remove the corrupted old account.
- Once that is done, select the email you just created and make it the default.
- After you made the above changes, open Outlook again and check if it solves the issue.
Create a new Outlook Profile
If the first solution does not work, creating a new Outlook profile could resolve the problem. This method has been effective for many users experiencing this error code.
- First of all, close the Outlook application.
- Then open the Control Panel.
- From there, select Mail and click on Show Profiles. You will see a list of profiles in a new window.
- Select the Outlook Profile and click on the Remove button to remove the one you’re currently using.
- If a popup menu appears, click Yes to confirm it.
- Finally, close the Outlook application and restart it to restore its original state.
How to reconnect Outlook to the server?
The process of reconnecting Outlook to the server is very simple. First click on the Send/Receive tab. Then click on Work Offline to reconnect.
How to fix an error in Outlook?
When you receive an error code in Outlook, it means that there is a problem that needs to be fixed. You can search for solutions to Outlook errors using the error code. If Outlook is not working properly, you may need to repair it.
Hello, My name is Shari & I am a writer for the ‘Outlook AppIns’ blog. I’m a CSIT graduate & I’ve been working in the IT industry for 3 years.