Something went wrong, 0x80190005 when you try to sign in or check for new messages in Outlook on Windows 10 or Windows 11, try these suggestions to fix the problem. This error can also occur when you’re using Xbox, Microsoft Store applications, and Cortana.
Fix Outlook error 0x80190005
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Forum users have reported that this error primarily occurs for only 2-3 reasons: problems signing in with an Outlook account, and being marked as an underaged kid. In the latter situation, you might not be able to access certain features because of your age.
- Sign in to your Microsoft account online
- Change DOB for Adult Profile or Remove from Family Group
- Switch to Local and then back to Microsoft account
If you are a child under the age of 13 and are dealing with this issue, you may need to ask your parent or guardian about it.
1] Sign in to your Microsoft account online
If you’re having trouble signing in to Outlook.com with your Microsoft account, you may need to reset your password. To do this, go to account.microsoft.com and follow the instructions. If you have a child account, you can only change your birthday if you’re 13 or older. For accounts that are under 13, you’ll need parental approval.
2] Change DOB for Adult Profile or Remove from Family Group
If you get the 0x80190005 error, it may be because your Microsoft Account Profile settings are not set correctly. To fix this, open your Microsoft Account Profile settings, click on Edit Profile, and make sure the age is set correctly. If that doesn’t help, you can ask your parents to remove you from Microsoft Family, and then you should be able to sign in without the 0x80190005 error.
3] Switch to Local and then back to Microsoft account
If you’re having trouble with your Microsoft account, you might want to try using a local account instead. Then, you can connect to your Microsoft account again and see if that fixes the problem. Otherwise, you can try setting up a new account.
Hello, My name is Shari & I am a writer for the ‘Outlook AppIns’ blog. I’m a CSIT graduate & I’ve been working in the IT industry for 3 years.