There is an error synchronizing your folder hierarchy, Error 80041004 in Outlook

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Some users are encountering Error 80041004 after installing the Microsoft Outlook application. If you’re also facing such an issue on your computer then this post might help you fix it.

Before you go to the steps, check your email account settings to see if they have changed. If they have, enter the right credentials and other details to see if it works. There is an error synchronizing your folder hierarchy, Error 80041004 in Outlook You could see an accompanying Outlook Send/Receive error 0x8004102A code displayed.

Outlook Error 80041004 in Windows 10

Related Article: The server configuration prevents you from synchronizing

Follow the below suggestions if you want to fix the Outlook Error 80041004:

  • Synchronize Outlook with the Outlook web app
  • Create a new Windows user profile
  • Remove and re-add the account

Let us now see them in detail:

Synchronize Outlook with the Outlook web app

This method will require you to manually sync Outlook with the Outlook Web App. To do this, follow the steps below:

First of all, open the Microsoft Outlook application.

Go to the menu bar, click on File and then select Add Account.

Enter your email account information and password. Enter your name, email address, and password into the E-mail Account field. Retype the password in the next field and click on the Next button.

After that, you might have to enter your password again and then hit OK > Finish.

Remove and re-add the account

Outlook Error 80041004: If you’re still encountering this issue, I recommend uninstalling and reinstalling your account. To proceed:

First, open the Outlook application. Then, go to the top left corner of the screen and click on the File button.

Under the Info section, you will see the “Account Settings” option. Here, click on the drop-down menu and select “Account Settings.”

On the Account Settings page, make sure you’re on the E-mail tab.

Now select your E-mail and click on the Remove button to remove your account from the list.

Thereafter, open the Outlook application again.

Go to the top left corner of the screen, and click on the File button.

Now go to the Info section and click the drop-down arrow next to Account Settings. Then click on the Add Account button.

Under the E-mail tab, click on the new button. Then, fill in your credentials and other details like Name, E-mail address, and Password.

Once you’re done, click Finish and it will start downloading your emails.

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