Troubleshoot problems while setting up custom domain email with Outlook

Troubleshoot problems while setting up custom domain email with Outlook account more personal. However, you may encounter some issues while setting up your personalized email address. In this article, we’ll show you some of the most common problems and solutions you may encounter. A custom email address lets you give your business’s contact page a professional touch. Instead of using or, you can use

Problems setting up personalized email with Outlook

Related Read : Restore deleted mail from Deleted folder

If you’re having trouble creating a custom email address with your Office 365 Home or Personal subscription, you’re not alone. Here are some of the most common mistakes people make.

Outlook cannot find my domain

The most common issue people have when setting up a new email address is Outlook failing to fetch or validate their domain. The most common cause is the domain registrar. Outlook only supports GoDaddy domains. In other words, it cannot validate a domain that is registered with some other company like Google Domains, Big Rock, Name cheap, etc. This means you will need to transfer your domain from the current registrar to GoDaddy first if you want to use this service.

Your domain does not appear to be managed by GoDaddy

There are two main reasons why Outlook may show this error message during setup. First, the GoDaddy service may be down. Second, you may not be using the default NS or Name Server records for your domain. If you are certain that GoDaddy’s service is operational, focus on the second reason.

Most users use separate companies for domain and hosting to build the website. For example, people use GoDaddy to purchase the domain and Li node, Digital Ocean, Site Ground, etc. to buy the hosting. Mapping the domain to the hosting usually requires the NS records provided by your hosting company. This is the most common practice and is often the reason Outlook shows this error message.

If you’ve changed your DNS, that means your nameservers are no longer managed by GoDaddy. In that case, you’ll need to keep using GoDaddy’s default NS records. You can alternatively create a template of DNS records containing all the default nameservers and apply that to your domain.

Your domain is still being configured, This can take up to 24 hours

If you’re still seeing the “Outlook might take around 24 hours to complete the DNS propagation” message after 24 hours have passed, here’s a solution. It seems that when you use the default GoDaddy nameservers to validate your domain, and you change DNS records after successfully creating the email address, the old DNS records still apply.

All DNS records that Outlook added while setting up your account need to be kept. If even one of them is removed for any reason, there is a chance of getting such error.

Sorry, that address is already in use, Please choose a different name

This error message appears when you try to get a personalized email address with a different provider, and you are trying to get the same name with Outlook. I need to remove all of my GSuite DNS records before I can create that email address with Outlook. The same problem occurs when I try to add an email address that is already an alias on my Microsoft account. I need to remove that alias first and then try to create the email ID.

Unable to remove the personalized email address

If you want to delete a customized email address, you need to change the alias setting. In order to remove a personalized email address, you first need to remove it from the aliases. To do that, visit this page and remove it.

I can send an email, but I cannot receive any mail

It is a common problem when connecting a domain to Outlook that some DNS records are added to your account. If you remove or change these records, you may be able to send email but not receive any in your inbox. The solution is to add all the default DNS records to your GoDaddy account.

Gmail sends my mail to the Spam folder

If you’re sending an email from your personalized email address to your Gmail account, but it’s landing in the Spam folder, there’s a solution. In order to add all of the default DNS records for the personalized email address, you will need to add an SPF record.

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