Your organization’s policies are preventing us from completing this action for you

Some users are facing a problem that prevents them from opening hyperlinks while using Microsoft Outlook. The error messages you could see are: We’re sorry, but we couldn’t find what you’re looking for. Please try again or contact us and we’ll be happy to help. Your organization’s policies are preventing us from completing this action for you. For more information, please contact your help desk.

The operation has been canceled due to restrictions on this computer. Please contact your system administrator. The message may vary depending on the Outlook version that you are using, in Outlook 2007 and 2010, you may see this error “This operation has been canceled due to restrictions in effect on this computer. Please contact your system administrator”. However, the solution remains the same.

This usually happens when you’re not using the default browsers. But there are some other reasons this might happen too, and we’ll help you troubleshoot them.

Your organization’s policies are preventing us from completing this action for you

Check out the following solutions to resolve the “Your Organization’s Policies Are Preventing Us from Completing this Action for You” error.

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  • Make sure that you have not removed Internet Explorer as an Optional Feature
  • Set Microsoft Edge & Outlook as Default Programs
  • Reset Internet Zone and IE Settings to default
  • Reset Edge to default
  • Set HTML file association using Registry.

Hyperlinks are not working in Outlook

Go through our suggestions first and then see which may apply to you.

Make sure that you have not removed Internet Explorer as an Optional Feature

Make sure you haven’t removed Internet Explorer as an Optional Feature.

Open Control Panel and click Programs and Features. In the list of features, check to see if Internet Explorer 11 is selected. If it’s not, select it and click Ok.

Do, this and check if it fixes the issue.

Set Edge & Outlook as Default Programs

If you experience this issue, set Microsoft Edge as your default program to fix it. You’ll also need to set MS Outlook as your default program for all email-related activities.

The steps below are provided so that you can follow along with the process. This will be similar in all versions of Windows.

Open Control Panel and click Default Programs > set your default programs.

Now set your default Web browser to Microsoft Edge and default Email Client to Outlook Express.

Reset Internet Zone and IE Settings to default

We need to reset the Internet Zone and IE Settings to default in order to fix the issue.

To reset the Internet Zone, follow the given steps.

  • Launch Internet Explorer from the Start Menu and click on the Settings icon from the top-right side of the window.
  • Click Internet Options > Security > Reset all zones to default level.

After resetting the Internet Zone, it’s time to reset your IE settings to default. You can do that by following the steps below.

To reset your Internet Explorer settings, stay on the Advanced tab and click Reset from the “Reset Internet Explorer settings” section.

Finally, check if the issue persists.

Set HTML file association using Registry

In this solution, we will make some changes in the registry, but we should take a backup of the registry before making the changes.

Type “Regedit” inside the Start Search box and press Enter.

Inside Registry Editor, navigate to the following location.

Computer\HKEY_CLASSES_ROOT\.html

Click on “Start” type in the search box, “Default”, and press the “Enter” key on your keyboard. Double click on “Default” and set its “Value Data” to your HTML file (case-sensitive). Click on “OK” and restart your Machine.

Now check Outlook if it opens hyperlinks without any issues. This usually helps!

If none of the solutions above work, please speak to your system administrator to see if there are any policies in place preventing hyperlinks from opening in Outlook.

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