Stop code system service exception windows 10, the May 2020 update of Windows 10 can cause some serious issues. It is known to cause a reboot failure error with a blue screen crashing on startup.
The error message that one may get is that of SYSTEM SERVICE EXCEPTION and this is one of the most common errors that have been reported around the time the update was made live for users.
Most of the time, this BSOD error in Windows 10 and as early as 20H2 has been known to self-repair.
By updating to May 2020 and other minor updates, you will have the ability to minimize risk of your system crashing or getting stuck in a vicious cycle that can take your system down.
Case Study #1
A Microsoft user was facing a typical problem like this in 2017 and had someone offer him this solution.
I had installed a new printer several months before but it wasn’t working and I decided to call the office help line. They told me how to uninstall the printer which i did, but still I was having problems with my printer.
So I called them again and got them to reconfigure the permissions, but that had no effect on getting my new printer up an running.
At some point in my life, I got the Blue Screen of Death (BSOD) message.
Then Stop Code: The System Service Exception.
Same message, each time.
Unfortunately, the reason this error occurred was NOT a PRINTER issue. After doing a lot of research, Microsoft Agent discovered that the MINIDUMP files of your computer uploaded to OneDrive revealed some content regarding why this may have occurred.
The cause of the issue was due to a conflict between two software programs, Malwarebytes and Avast. The 2015 anti-malware software (mbam.exe) had crashed due to the new Avast drivers being installed.
Malwarebytes old version uninstall is easy. The blue screen STOP CODE malady has disappeared since I’ve installed the new version. This was a case of two applications not playing nicely with each other.
Case Study #2
Another forum user in Nov 2019 had the same issue and wanted to know why he was not able to retrieve some important documents.
Hi, while trying to upgrade my Windows 10 version 1903, I run into the blue screen saying: Stop Code: System Service Exception. As soon as I click Check for Updates, I get error code 0x80080005.
This happened a few weeks back when updating his PC to the Windows 10 1909 version.
In this case, the source of the problem was Avast Driver. It had corrupted files from Windows Defender.
So, the only possible resolution for this user was to reinstall the OS from scratch, along with updating it. It took care of the issue right away.
Keep your default antivirus up-to-date at all times because this user says doing so worked well for him.
Case Study #3
In April 2019, a typical Blue Screen of Death looked something like this –
I’ve recently had a blue screen with a system-service-exception stop code.
…since you were able to run a Malwarebytes scan to check for malware and viruses (nothing was found). You also used the System File Checker tool in PowerShell which found no discrepancies as well.
I’ve attached the system log with crash dumps and other pertinent information. The file is in English, but some of it might not make sense as it’s really technical. I’ve also attached a screenshot of the bug in action:
To analyze the error log, MINIDUMP of the error log. Microsoft Agent analyzed the dump files and concluded that ntkrnlmp.exe was causing the error.
It was because of outdated drivers. The fix was to update the Intel drivers using the Intel Driver & Support Assistant program.
The most common stop error messages can be solved by our guide. It will also include step-by-step questions which you must answer. Based on your answers, it will determine the solution to the problem at hand.
- When did you get the error ?
- After an update was installed b. While using my device
When I selected the (b) option the following solutions were proposed.
It is clearly mentioned that the blue screen of death can happen with various possible causes.
To find out the exact cause can sometimes be difficult; however, the most probable cause is due to new hardware installed on your computer being incompatible with Windows 10 or a third-party software that hasn’t been updated for a long period of time.
Method #1: Uninstall third-party software
If you recently installed any third-party Microsoft Store app or program, you should consider uninstalling it. Since you cannot access your Windows 10 system at this time and are unable to log in, you need to go into Safe Mode.
To perform this task, you can use the installation media separate from your Windows 10 computer. In the Windows Recovery Environment (WinRE), right-click on the Command Prompt and select Run as Administrator then enter this path:
Troubleshoot > Advanced options > Startup Settings > Restart
After your computer starts, press the 5th option or F5. This should take you into Safe Mode with Networking.
Once you are into the system, you can open Windows Settings by pressing Win + I shortcut keys.
Then Apps > Apps & Features (as of 20H2 update).
On the right-hand side, sort your apps by install date. Look for applications that were recently installed, then remove them from your system altogether.
Then you can open “msconfig” by pressing the Windows + R keys. Select the Boot tab and check the option that says “Safe boot”. Now restart your computer. If your error goes away, you can use your system normally to do any work.
Method #2 : Disable, Rollback or Uninstall Incompatible Drivers
When you connect some USB related hardware, Wi-Fi network adapters or sound cards to your Windows 10 system and start it up, the operating system automatically fetches the drivers from Microsoft or from the hardware vendor.
If you see yellow warning symbols on any drivers, it means that the driver was not installed correctly. You should open “Device Manager” using the “Control Panel” or via Windows search box as described above.
Now right-click the driver that is not working or causing problems and make necessary changes.
You can upgrade, roll back, disable, or uninstall the drivers until you restart and BSOD errors have gone away.
If we first solve this problem, you should try to do the next step.
Method #3: Remove the recent hardware attached
Generally, when you set up your computer with a Microsoft account, it’s all considered one unit, attached to the same login. However, on rebooting after adding a new hardware component, it’s possible the system won’t recognize it properly.
In that case, Stop code system service exception windows 10 remove the new hardware attached, run a ping command in the terminal to resolve connectivity issues and then restart the terminal for the changes to take effect.
Otherwise, you can unplug any USB sticks and hard-drives attached to your computer as well as take out the RAM.
After you do this, plug everything back in. If there is still an issue with power supply or other hardware, you need to replace it before trying again.
When one chooses to stop usage of either an HDD or an SSD, the computer has a built-in mechanism that will check for errors. This can also help rectify any issues related specifically with this STOP CODE.
Hello, My name is Shari & I am a writer for the ‘Outlook AppIns’ blog. I’m a CSIT graduate & I’ve been working in the IT industry for 3 years.