Fix Outlook crashes when creating a new profile users may experience Outlook crashing when adding a new profile on Windows 11 or Windows 10. If this is happening to you, the solutions below may help you fix the issue. In the Application log in Event Viewer, you may find one or more crash signatures registered as Event ID 1000 when trying to create a new Outlook profile. The issue is most likely due to one or more of the following reasons:
- You use Outlook 2016 on Windows 10.
- You have a proxy server configured in Internet Explorer.
- Redirection of your folder is enabled.
- The ProxySettingsPerUser registry key is missing on your system. This may prevent you from being able to access certain features or settings.
Outlook crashes when creating a new profile
If Outlook crashes when you try to create a new profile on your Windows 11/10 PC, don’t worry. You can resolve the issue by following our recommended solutions below.
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- Run Microsoft Support and Recovery Assistant
- Modify (add ProxySettingsPerUser key) the registry
- Turn off Automatically detect settings
- Repair/Reset/Reinstall Outlook
Let’s take a look at each of the listed solutions and the description of the process involved.
Before you try the solutions below, make sure you’ve manually updated Microsoft Office on your Windows 11/10 device. In addition, you can try the fixes in the guide on how to fix Outlook problems and see if something in the post helps.
1] Run Microsoft Support and Recovery Assistant
If you are having issues with Outlook crashing when creating a new profile on your Windows 11/10 PC, you can try troubleshooting by running the Microsoft Support and Recovery Assistant tool. The command-line version of SaRA is also available.
- Outlook won’t start
- Can’t set up Office 365 email in Outlook
- Every time open Outlook, it asks for my password.
- Outlook keeps “Trying to connect…” or gets “Disconnected”
- Shared mailboxes and shared calendars aren’t effective.
- Problems with Calendar
- Outlook is not responding, crashing or has stopped working.
- Outlook is unable to send, receive, or find email.
- Email in Outlook not syncing
2] Modify (add ProxySettingsPerUser key) the registry
- The ProxySettingsPerUser registry key may be missing on your system, which can cause the issue you’re facing.
- To resolve this, you need to add the missing registry data. Since this is a registry operation, it is recommended
- that you create a backup of the registry or create a system restore point prior to proceeding.
To open the Run dialog, press the Windows key + R.
To open Registry Editor, in the Run dialog box, type regedit and hit Enter.
You can use a registry key path to access a specific key on your system.
- If the ProxySettingsPerUser registry key is present at the location on the right pane, exit Registry Editor and try the next solution.
If the ProxySettingsPerUser key is not present, create it by right-clicking on the blank space on the right pane and selecting New > DWORD (32-bit) Value. Name the key ProxySettingsPerUser and hit Enter.
You can edit the properties of a new entry by double-clicking on it.
Input Proxy applied per user Input Proxy applied for all users
Click or hit Enter to save the change.
Exit Registry Editor.
After booting, check to see if the problem has been fixed. If it hasn’t, continue with the next solution.
3] Turn off Automatically detect settings
This solution requires you to turn off “Automatically detect settings” in Proxy settings on your Windows 11/10 PC. To do this, follow the instructions in the guide on how to disable Proxy or Prevent changing Proxy settings. Alternatively, you can disable automatic configuration in LAN settings to get the same result. To do this, follow these steps:
- Open Internet Properties by running inetcpl.cpl.
- In Internet Properties sheet, click the Connections tab.
- Select LAN settings.
- Now, uncheck the option for automatically detecting settings.
- Click OK > OK to exit and save changes.
I was expecting an exciting article but I was disappointed. This was not an exciting article. If you are looking for an exciting article, try this one. It’s about a very popular book.This setting can also be configured by following the instructions in Solution 2. But this time, navigate to the registry path below:
At the location on the right pane, assign the value 0 to the DWORD AutoDetect. If the key is not present, create the registry key accordingly.
4] Repair/Reset/Reinstall Outlook
If none of the solutions has worked to resolve the issue in focus, you can try repairing/resetting/reinstalling Outlook client in that order and see if it helps. You can repair Outlook via the Settings app on Windows 11/10. To do this, follow these steps:
- Open Settings for Windows 11/10
- Select Apps and Features.
- Find your Microsoft Office installation by scrolling.
- Click on the entry to modify it.
- On the popup dialog, choose the Quick Repair or Online Repair option.
- Click on the Repair button.
Microsoft Outlook is a great tool for managing your emails, but it can sometimes act up.Microsoft Outlook is a great tool for managing your emails, but it can sometimes act up. If you’re having trouble with Outlook, you can try repairing it through Control Panel. Here’s how:
- Open Control Panel.
- Programs and Features
- Right-click the Office program that you want to repair, and select Change. In the Change your installation of
- Microsoft Office dialog box, select Repair, and then click Continue.
- Next, click “Repair.” Office will start repairing the apps.
- After the repair operation completes, restart your PC.
If Outlook isn’t working as it should, you can try resetting it. If that doesn’t help, you can uninstall and then reinstall Office.
What to do if Outlook keeps crashing?
If Outlook keeps crashing on your Windows 11/10 PC, use the following procedure to resolve the issue:
- Exit Outlook.
- Open a Run dialog box.
- Type Outlook /safe, and then click OK.
- To fix the issue, click Options on the File menu, and then click Add-Ins.
- Open the COM Add-ins dialog box, and then click Go.
- Clear all check boxes in the list and click OK.
- Restart Outlook.
How do I delete my Outlook profile and create a new one?
To delete your Outlook profile and create a new one:
- Go to the Control Panel.
- Click Mail.
- Under Profile, click the profile you want to delete, and then click Remove.
- To create a new profile, click Add, and then follow the instructions in the Add New Account Wizard.
How do I rebuild my Outlook 365 profile?
To rebuild your profile in Outlook for Desktop, follow these steps:
- Click File on the menu bar.
- Select “Account Settings” from the drop-down menu, and then select it again.
- Repair the account you wish to by selecting it and clicking Repair in the Email tab.
- Select Next.
- Outlook will complete the setup for your account.
What happens when you create new Outlook profile?
When Outlook for Windows is first started, a profile is automatically created that stores your email account information and settings. If you delete this profile, you will also delete all of the email accounts that were associated with it. However, any .pst files that were associated with that profile will remain on your computer. In order to access that data, you will need to open the Personal Folders File from within another profile.
Hello, My name is Shari & I am a writer for the ‘Outlook AppIns’ blog. I’m a CSIT graduate & I’ve been working in the IT industry for 3 years.